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Terms & Conditions

Payment, Refund, Return and COD Policies

1. Payment Policy

1.1 Orders ₹4000 and Above

Payment must be completed in advance via online methods including Credit/Debit Card, UPI, Net Banking, Wallets and EMI.
Orders are confirmed only after successful payment.

1.2 Orders Below ₹4000

Cash on Delivery (COD) is available.
Payment must be made at the time of delivery.

1.3 Payment Security

All online payments are processed via Razorpay, which is PCI DSS-compliant.

1.4 Failed Transactions

If an online payment fails, the order remains pending until payment is successfully completed.
Orders not paid within 24–48 hours may be automatically cancelled.

1.5 Unpaid Orders / Cancellation

Orders above ₹4000 that are not paid within the required time may be automatically cancelled.
COD orders below ₹4000 can be refused if delivery is not accepted.

1.6 Customer Support

For payment-related issues, contact quickfolks.help@gmail.com.

2. Refund & Return Policy

2.1 Eligibility

Refunds can be requested within 30 days of receiving the product.
Products must be returned in original condition, unused, unaltered and with original packaging.

2.2 Non-Refundable Items

Customized products or items marked as non-returnable are excluded from this policy.

2.3 Refund Process

Initiate a refund by emailing quickfolks.help@gmail.com with your order details.
Refunds are processed within 7–10 business days of receiving the returned product.

2.4 Refund Method

Refunds will be issued using the same payment method used at purchase.

2.5 Shipping Costs

Return shipping costs are borne by the customer unless the return is due to damaged or defective products.

3. Cash-on-Delivery (COD) & Refusal Policy

3.1 COD Refusal / Non-Acceptance

If a customer refuses delivery or refuses to pay the COD amount, the order is cancelled and the product is returned to QuickFolks.

3.2 Charges Recoverable from Customer

Customers are liable for actual shipping and return shipping charges.
A restocking or handling fee may be applied to cover administrative costs.

3.3 Refunds (if any)

For COD orders, if any advance was paid, refunds after applicable deductions will be processed within 7–10 business days.

3.4 Repeated Refusals

Multiple refusals may result in suspension of COD facility for future orders.
QuickFolks reserves the right to require advance payment for future orders.

3.5 Evidence & Dispute Resolution

Delivery partner proof, including POD, logs and photographs, may be used as evidence for disputes.
Customers must raise disputes within 7 days of refusal notification.

3.6 Time Frame for Returned Shipments

Returned shipments should reach QuickFolks within 15 days from refusal for restocking. Delays may result in additional charges.