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1. Payment Policy

1.1 Orders ₹4000 and Above

• Payment must be completed in advance via online methods including Credit/Debit Card, UPI, Net Banking, Wallets and EMI.
• Orders are confirmed only after successful payment.

1.2 Orders Below ₹4000

• Cash on Delivery (COD) is available.
• Payment must be made at the time of delivery.

1.3 Payment Security

• All online payments are processed via Razorpay, which is PCI DSS-compliant.

1.4 Failed Transactions

• If an online payment fails, the order remains pending until payment is successfully completed.
• Orders not paid within 24–48 hours may be automatically cancelled.

1.5 Unpaid Orders / Cancellation

• Orders above ₹4000 that are not paid within the required time may be automatically cancelled.
• COD orders below ₹4000 can be refused if delivery is not accepted.

1.6 Customer Support

• For payment-related issues, contact quickfolks.help@gmail.com.

2. Refund & Return Policy

2.1 Eligibility

• Refunds can be requested within 30 days of receiving the product.
• Products must be returned in original condition, unused, unaltered and with original packaging.

2.2 Non-Refundable Items

• Customized products or items marked as non-returnable are excluded from this policy.

2.3 Refund Process

• Initiate a refund by emailing quickfolks.help@gmail.com with your order details.
• Refunds are processed within 7–10 business days of receiving the returned product.

2.4 Refund Method

• Refunds will be issued using the same payment method used at purchase.

2.5 Shipping Costs

• Return shipping costs are borne by the customer unless the return is due to damaged or defective products.

3. Cash-on-Delivery (COD) & Refusal Policy

3.1 COD Refusal / Non-Acceptance

• If a customer refuses delivery or refuses to pay the COD amount, the order is cancelled and the product is returned to QuickFolks.

3.2 Charges Recoverable from Customer

• Customers are liable for actual shipping and return shipping charges.
• A restocking or handling fee may be applied to cover administrative costs.

3.3 Refunds (if any)

• For COD orders, if any advance was paid, refunds after applicable deductions will be processed within 7–10 business days.

3.4 Repeated Refusals

• Multiple refusals may result in suspension of COD facility for future orders.
• QuickFolks reserves the right to require advance payment for future orders.

3.5 Evidence & Dispute Resolution

• Delivery partner proof, including POD, logs and photographs, may be used as evidence for disputes.
• Customers must raise disputes within 7 days of refusal notification.

3.6 Time Frame for Returned Shipments

• Returned shipments should reach QuickFolks within 15 days from refusal for restocking. Delays may result in additional charges.